Both new customer acquisition and retention especially in an economic downturn are challenging. You do not need any excuses to make it even more difficult.
Here's the scenario, you're on another call, in a meeting, or out of the office and the phone is ringing. If you do not answer, if your colleague doesn't answer… you miss the call.
What if it was urgent, what if it was an existing customer or a potential customer
for that matter? What is the true cost of that missed call?
All roads lead to the same conclusion, lost business. Dissatisfied customers will express their concerns to anyone who will listen. New customers will only try once or twice to contact you and move on to your competitors if their enquiries are not handled satisfactorily. None of us can afford to allow this to happen if we want our business to survive this downturn. You can take small measures to ensure that this is the case:
Voicemail and voice2email at minimum. Voicemail is necessary but should be the last option.
Single Number – just set your phone location to either your office, home or mobile, wherever you are you can always answer calls.
Virtual Team – there are some occasions when you can't answer a call, but you can set alternative numbers so that the call automatically routes to your colleague if you are unavailable.
These services are all available at www.ellesys.com and apply whether you are a small business or a large corporate. A missed call is a missed opportunity whoever you are!
By Natasha Davies
About ellesys
ellesys provide hosted communincations and conferencing solutions including Business Talk and line rental, audio and web conferencing, ivr and auto attendant, VoIP, virtual contact centre, private mobile networks and telephone systems. We have the answer to communications for the flexible workplace. ellesys is a trading name of Voicedataworks Limited. www.ellesys.com
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